3 Opening(s)
3.0 Year(s) To 6.0 Year(s)
3.60 LPA TO 6.00 LPA
Role –
Customer Care Representative
KPI –
Customer satisfaction score
Conversion percentage
KRA –
Customer communication
Coordination with logistics / finance / quality departments for resolution.
Maintaining CRM tools / reports
Job Description:
Manage incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid ...
1 Opening(s)
5.0 Year(s) To 10.0 Year(s)
3.60 LPA TO 4.20 LPA
Male or female candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience.
Experience in handling customer queries in product based organization preferred.
Job profile is to ensure good after sales service of company products by attending to quality complaints / sales queries -promptly and resolving customer queries.
In ...
1 Opening(s)
0.6 Year(s) To 1.0 Year(s)
1.80 LPA TO 2.40 LPA
Answering Customer Inquiries:
Addressing customer questions regarding products, services, or company policies.
Handling Complaints:
Resolving customer complaints and issues in a professional and timely manner.
Providing Customer Support:
Offering assistance and guidance to customers, potentially troubleshooting issues or providing technical support.
Making Outbound Calls:
Contacting customers to provide updates, follow up on orders, or promote products.
Maintaining Accurate ...
1 Opening(s)
1.0 Year(s) To 2.0 Year(s)
2.40 LPA TO 2.64 LPA
Order Processing & Packaging:
Accurately process and package orders from e-commerce platforms, ensuring they meet brand and quality standards.
Dispatch Management:
Generate shipping labels and invoices, schedule courier pickups, and coordinate with warehouse staff for smooth dispatch operations.
Logistics Coordination:
Liaise with logistics partners (e.g., Delivery, Blue Dart) for order pickups, track shipments, and manage ...
1 Opening(s)
1.0 Year(s) To 2.0 Year(s)
2.40 LPA TO 2.64 LPA
Order Processing & Packaging:
Accurately process and package orders from e-commerce platforms, ensuring they meet brand and quality standards.
Dispatch Management:
Generate shipping labels and invoices, schedule courier pickups, and coordinate with warehouse staff for smooth dispatch operations.
Logistics Coordination:
Liaise with logistics partners (e.g., Delivery, Blue Dart) for order pickups, track shipments, and manage ...