3 Opening(s)
3.0 Year(s) To 6.0 Year(s)
3.60 LPA TO 6.00 LPA
Role –
Customer Care Representative
KPI –
Customer satisfaction score
Conversion percentage
KRA –
Customer communication
Coordination with logistics / finance / quality departments for resolution.
Maintaining CRM tools / reports
Job Description:
Manage incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid ...
1 Opening(s)
2.0 Year(s) To 4.0 Year(s)
4.80 LPA TO 6.00 LPA
Order Management:
Process and fulfill orders using Shopify and Uni commerce.
Ensure timely and accurate shipping of products.
Confirm orders with customers and coordinate shipment details.
Customer Support:
Handle inquiries and resolve issues across social media channels and other customer touchpoints.
Manage returns and ensure customer satisfaction through smooth resolution.
Build positive relationships, addressing customer needs ...
1 Opening(s)
1.0 Year(s) To 3.0 Year(s)
2.00 LPA TO 4.00 LPA
Description:
A customer service executive has the following responsibilities:
Customer service: Handle customer inquiries and complaints, and provide customer statistics
Communication: Communicate with customers and vendors by phone and email
Tracking: Track shipments and vehicles, and monitor order and shipment status
Documentation: Prepare and review invoices, bills of lading, and other freight-related documentation
Coordination: Coordinate with internal teams and external service ...