Customer Relationship Executive

Job Description:

1. Customer Interaction:

o Greet customers warmly and assist them with inquiries, test drives, and vehicle selection.

o Provide information about the features, specifications, and pricing of vehicles.

o Address customer concerns and resolve complaints in a timely and professional manner.

2. Service Coordination:

o Schedule service appointments for customers and coordinate with the service department to ensure timely completion of repairs and maintenance.

o Communicate service recommendations, estimates, and updates to customers in a clear and courteous manner.

o Follow up with customers after service visits to ensure satisfaction and address any additional concerns.

3. Customer Feedback and Surveys:

o Collect feedback from customers regarding their experiences with the dealership/service center.

o Conduct customer satisfaction surveys to identify areas for improvement and measure customer satisfaction levels.

o Analyze survey results and collaborate with management to implement changes and enhancements based on customer feedback.

4. Relationship Building:

o Build and maintain strong relationships with customers to foster loyalty and repeat business.

o Keep detailed records of customer interactions and preferences to personalize future interactions and offerings.

o Proactively reach out to customers on special occasions such as birthdays and vehicle anniversaries to strengthen relationships.

5. Product Knowledge and Training:

o Stay updated on the latest vehicle models, features, and technologies to provide accurate information to customers.

o Participate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques.